By Anne Zieger http://www.fiercehealthcare.com The Joint Commission has begun posting a wide range of quality data on the Web, including patient-satisfaction survey results and 30-day mortality rates for heart attack, heart failure and pneumonia. The website allows consumers to look up information on how their peers felt about the care they received at hospitals, drawn from […]

by Dr. Kenneth H. Cohn http://www.hospitalimpact.org

By ERIC HARTLEY http://www.hometownannapolis.com Dr. Laurie Poss has a message for the health insurance industry: “We don’t want to play anymore.” For years, Dr. Poss has been feeling more like a factory worker than a family doctor. With insurance reimbursement averaging $23 a patient, her practice has become an assembly line.

By Gail Scott CRM Buyer – The Essential Guide for CRM System Purchasers Sometimes, all a dissatisfied patient needs to hear is an apology. Sometimes, corrective action is required. Either way, healthcare staff can be trained to deal with patient complaints — if they don’t, patients will simply go elsewhere for treatment. Healthcare organizations have […]

by Felice Baker Landing page Allscripts-Misys Healthcare Solutions Inc. is signing an increasing number of physician groups on to the Allscripts Electronic Health Record and Practice Management solution, which—on top of the October merger of Allscripts and Mysis— led to a 29 percent surge in the company’s revenue to $128 million in the quarter ended Nov. […]

By PAULINE W. CHEN, M.D. http://www.nytimes.com In response to my recent column on patients trusting doctors too much, several readers wrote in about the difficulty of finding or sifting through information on doctors and diseases. Many asked for suggestions, so a couple of weeks ago I contacted several nationally respected leaders in family medicine, pediatrics, […]

Carol Lloyd http://www.sfgate.com

http://www.huliq.com In the health care and health insurance blog worlds, there’s plenty of talk about a primary care physician shortage. But I’m curious about whether the average American – not involved in the health care industry other than as a patient – knows about the PCP shortage or sees it as a problem. Like many […]

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